Returns & Exchanges
At Elegant Strand, we stand behind the superior quality of our products and offer a 30-day return window for items in their original, unwashed condition. We strive to ensure your complete satisfaction with every purchase through a seamless and transparent exchange process.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is securely folded to prevent damage during transit.
Attach the Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel, covering any previous delivery markings.
Receive Your Refund
Once our warehouse inspects and approves your return, your refund or exchange will be processed within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing