Frequently Asked Questions
Everything you need to know about our premium collection and services.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order departs our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How do I care for my Elegant Strand linens?
To maintain the integrity of the fibers, we recommend machine washing in cold water on a gentle cycle and tumble drying on low heat. Avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Affirm.
How can I track my order status?
Once your order is placed, you can track its progress through the 'Order Status' link in our website footer or by using the link provided in your shipping confirmation email.